FAQ
General
What makes Cavallo Eyewear unique?
What sets our brand apart is our deep-rooted connection to the equestrian lifestyle and the uncompromising quality we deliver. Designed by equestrians, for equestrians, our luxury sunglasses are built “barn tough” to meet the demands of life in and out of the saddle. Crafted with durable, neverflimsy frames and high-grade stainless steel hinges, they’re made to last through long barn days and active rides. Our nylon polarized lenses offer full UV400 protection and feature a scratch-resistant coating to withstand dust, hay, and hard work. We also offer a unique protection program—if your sunglasses get damaged at the barn, we’ll replace them for just $20. And through our “look good. do good.” initiative, every purchase supports horse rescue and rehabilitation efforts, so you can protect your eyes and make a difference.
Do you offer prescription lenses?
Currently, we do not offer prescription lenses, but our stylish sunglasses are designed to complement any look while providing UV protection and clarity.
Do you offer gift cards?
Yes! Cavallo gift cards make the perfect stylish gift. Click here to Purchase. You can purchase them directly from our store in various denominations.
How can I contact customer support?
We are happy to help! You can reach us by completing the form on our “Contact” page or emailing us at support@cavalloeyewear.com. We aim to respond to all inquiries within 24-48 hours.
Shipping
Do you offer international shipping?
At this time, we only ship within the United States and do not offer international shipping.
How long will it take to process and ship my order?
All orders are processed and fulfilled by Amazon Multi-Channel Fulfillment (MCF) for fast and efficient delivery. Once your order is placed, you will receive a confirmation email with tracking details as soon as your package ships.
When will I receive my tracking information?
Once your order is processed and shipped, you will receive an email with tracking details. You can use this information to track your package’s journey.
How do I contact you if I have questions about my order or shipping?
If you have any questions or need assistance with your order or shipping, please don’t hesitate to reach out to our customer support team. You can contact us through the Contact feature on our website, and we’ll be happy to help.
Do you offer free shipping?
Yes! We offer free standard shipping for orders.
Can I change my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We'll do our best to accommodate the change, but please note that changes may not be possible if the order has already been processed or shipped.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused products in their original packaging. To ensure a smooth return, please follow these guidelines:
- Eligibility: Items must be unused and in their original packaging to be eligible for return.
- Non-returnable items: Final sale and clearance items are not eligible for return.
- Return window: Once a return is initiated, items must be postmarked within 10 days using the return label provided.
To start the return process, please contact our customer support team through the Contact feature on our website.
What is your exchange policy?
We offer up to two exchanges for products of equal or lesser value, free of charge.
To initiate an exchange, please contact our support team. We’ll guide you through the process and ensure you’re satisfied with your new pair!
What does the warranty cover?
Cavallo Eyewear offers a one-year warranty from the date of purchase, covering manufacturer defects only. The warranty does not cover:
- Normal wear and tear
- Scratched lenses
- Frame stretching due to regular use
If your item is defective and falls under the warranty, you’re eligible for a one-time replacement of the original item (this is not considered an exchange).
How do I file a warranty claim?
To file a warranty claim, please contact our support team via the Contact page on our website. Be sure to include the following details to help us process your claim:
- Product name
- Product color
- Product SKU number
Our team will review your claim and assist you with the next steps.
What is your Sunglasses Protection Program and how does it work?
Our Protection Program offers a one-time replacement if your sunglasses are damaged while riding at the barn. To qualify, you must have purchased the sunglasses through our website (excludes free promos and clearance items). Simply fill out the request form at the bottom of the page, include a clear photo of the damage, and describe what happened. Once approved (within 48 hours), you’ll receive an email with a link to order a replacement for just a $20 processing fee. Accessories are not covered under this program.
Learn More
Can I return or exchange an item if I’ve used it?
We only accept returns for unused products that are in their original packaging. Unfortunately, items that have been used cannot be returned or exchanged.
How do I contact you if I need assistance with a return, exchange, or warranty claim?
For any inquiries regarding returns, exchanges, or warranty claims, please reach out to our customer support team. You can contact us through the Contact feature on our website, and we’ll be happy to assist you!