Refund policy

At Cavallo Eyewear, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange process. Please review our policy below for details on eligibility, timeframes, and procedures.

1. Return Policy

We accept returns within 30 days of purchase for unused products in their original packaging.

Eligibility for Returns

  • Items must be unused, undamaged, and in their original packaging.
  • Final sale and clearance items are not eligible for return.
  • Original shipping costs are non-refundable.

How to Initiate a Return

To begin the return process, please contact our customer support team via the Contact page on our website. Once approved, you will receive a return shipping label. Items must be postmarked within 10 days of receiving the return label.

Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5-7 business days.

2. Exchange Policy

We offer up to two free exchanges for products of equal or lesser value. If you are still unsatisfied after the second exchange, you may request a refund.

How to Initiate an Exchange

To request an exchange, please contact our customer support team. Once your request is approved, you will receive a return shipping label to send back the original item. The replacement product will be shipped once we receive the original item in its unused condition.

3. Warranty Policy

Cavallo Eyewear offers a one-year limited warranty from the date of purchase, covering manufacturer defects only.

What the Warranty Covers

  • Defects in materials or workmanship.

What the Warranty Does Not Cover

  • Normal wear and tear.
  • Scratched lenses.
  • Frame stretching due to regular use.

If your item qualifies under warranty, you are eligible for a one-time replacement of the original item.

How to File a Warranty Claim

To submit a warranty claim, please contact our customer support team with the following details:

  • Product name
  • Product color
  • Product SKU number

Our team will review the claim and provide instructions on the next steps.

4. Non-Returnable and Non-Exchangeable Items

  • Used or damaged items.
  • Final sale and clearance items.
  • Any items returned beyond the 30-day return window.

5. Contact Us

For any questions or assistance with returns, exchanges, or warranty claims, please contact our customer support team via the Contact page on our website.

Cavallo Eyewear is committed to ensuring a smooth and transparent return and exchange experience. Please do not hesitate to reach out for any assistance.