Shipping policy
At Cavallo Eyewear, we are committed to providing a seamless and reliable shipping experience. Our goal is to ensure that your order arrives safely and promptly. Please review our shipping policy for details on delivery options, processing times, and other important information.
1. Shipping Destinations
We currently ship within the United States. At this time, international shipping is not available.
2. Order Processing & Fulfillment
- All orders are processed and fulfilled by Amazon Multi-Channel Fulfillment (MCF) for fast and efficient delivery.
- Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive an email confirmation with tracking details.
3. Shipping Options
We offer free shipping on all orders within the United States.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s journey.
5. Address Changes & Order Modifications
- If you need to change your shipping address, please contact our customer support team as soon as possible.
- Address changes may not be possible if the order has already been processed or shipped.
6. Delivery Issues & Lost Packages
- If your package is delayed or missing, please contact our customer support team, and we will assist you in tracking your order.
- Cavallo Eyewear is not responsible for lost or stolen packages after they have been marked as "Delivered" by the carrier.
7. Returns & Exchanges
For information about returns, exchanges, and warranties, please refer to our Return & Exchange Policy.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer support team via the Contact page on our website.